Nanci BrownNov 2, 20201 minFive Common Operational Issues You Can Fix with Business Process ImprovementBusiness process improvement can lower your cost of doing business by eliminating common operational problems.
Nanci BrownAug 3, 20202 minWhat is Process Improvement?Process improvement: The art of taking a good hard look at a process, and finding ways to make it better.
Nanci BrownJun 27, 20202 minWhat's a Process?Everything is a process. When you take a series of steps to reach a goal, you're following a process.
Nanci BrownMar 14, 20192 minGreat Customer Service Tip #1: Answer Your Customer Support EmailWhile I normally talk about project management and business process improvement, I'm also a bit obsessed about client and customer...