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Five Common Operational Issues You Can Fix with Business Process Improvement
Business process improvement can lower your cost of doing business by eliminating common operational problems.
Nanci Brown
Nov 2, 20201 min read
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What is Process Improvement?
Process improvement: The art of taking a good hard look at a process, and finding ways to make it better.
Nanci Brown
Aug 3, 20202 min read
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What's a Process?
Everything is a process. When you take a series of steps to reach a goal, you're following a process.
Nanci Brown
Jun 27, 20202 min read
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Great Customer Service Tip #1: Answer Your Customer Support Email
While I normally talk about project management and business process improvement, I'm also a bit obsessed about client and customer...
Nanci Brown
Mar 14, 20192 min read
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Make More Money by Standardizing your Processes
I threw 'money' into the title just to get some excitement in your eyes, but I can see they're already glazing over. Hold on. Give me two...
Nanci Brown
Mar 5, 20192 min read
28 views
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How to Say 'No' to Clients
Remember back in the day, when you were a young project management professional just learning the ropes? Ah, those were the days....
Nanci Brown
Feb 20, 20192 min read
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The Project Management Triangle—not just for Project Nerds
When it comes to project management, I'm a minimalist. To this end, one of the things I do is teach non-project professionals the...
Nanci Brown
Jan 28, 20192 min read
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What is Project Management and Why Should You Care?
An excellent question. In its simplest terms, a project is a temporary series of activities that produce a unique output. That sounded...
Nanci Brown
Jan 21, 20192 min read
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